Episode 15: Organizational Wellness with Kate Visconti
Wellness is for everyone—even businesses. Kate Visconti, Founder & CEO of Five to Flow shares the five facets of organizational wellness and why they're essential for any company that wants to be customer-obsessed.
Episode 14: Inspiring Cultural Commitment During Covid-19 and Beyond with Stan Slap
Business culture leader Stan Slap shares how to get maximum commitment from your employee culture and succeed in the face of Covid-19.
Episode 13: Sales Culture & Customer Success with Lindsey Armstrong
Learn about the surprising history of "customer success" and its relationship to sales, as well as how sales culture is undergoing major changes, but a lasting transformation isn't guaranteed.
John Maeda — On Data and Privacy, Design, and How to Speak Machine
Design and technology leader John Maeda discusses designing new ways of working, data, AI, and why understanding computational thinking matters whether you work in tech or not in our latest interview.
Episode 11: Sales Transformation During COVID-19 with Tiffani Bova
The pandemic has completely upended sales and selling, with booms and busts across every industry. Our latest interview with Tiffani Bova dives into how sales teams are handling those changes and what you can do to become a better seller, no matter the circumstances.
Episode 10: Silo Busting with Jen Igartua
Silos hurt your customers and employees, prevent growth, and encourage inertia. Break them down and build something better.
Episode 9: Strategy’s in Session with Glen Stoffel
Does your company have a strategy? Can you summarize it in 35 words or less? If your strategy is floating undefined in the ether, it's hard for you and your team to act on. Join us for this on-air strategic statement workshop with Glen Stoffel, strategy guru, and co-founder of Think It Done to gain clarity and get closer to your customers.
Episode 8: Beer + Branding with Natalya Watson
Natalya Watson, founder of Beer With Nat, is an independent beer consultant, sommelier, and educator. She has a BS in Microbiology from UCLA and an MPH from UC Berkeley, but it was her experiences outside of the classroom that ultimately led to her adventures in the world of beer.
In this episode, we talk about how Natalya broke into the beer world, what it's like for her as a woman in the industry (and how she's using her platform to shine a light on female beer professionals), and what she's learned about how to build a brand from the ground up.
Read her book Beer: Taste the Evolution in 50 Styles
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Episode 7: Social Entrepreneurship with Matthew Manos
We’re in the middle of extreme social upheaval and many brands are re-evaluating their cultures and the impact their actions are having on marginalized communities. As a leader, how do you make sure your good intentions turn into good actions? We interviewed Matthew Manos, a pioneer in the world of philanthropically-minded entrepreneurs, to find out. On the show, we talk about the radical give half model at the heart of verynice. We also address the challenge of using your talents authentically to have a positive impact and how to use creativity and generosity to create not just a customer-obsessed company, but a humanity-obsessed one.
Episode 6: Finding Purpose with Ryan Zagata
Ryan Zagata, President of Brooklyn Bicycle Co.
How do you find your purpose as an entrepreneur? And what do you do after you find it to build a successful business? We're talking to the President of Brooklyn Bicycle Co. Ryan Zagata about his journey from tech to bicycles that all started after he took a trip to Vietnam. Learn how he discovered his purpose and the actions he took to transform Brooklyn Bicycle Co. from an idea to reality.
Guest: Ryan Zagata, President of Brooklyn Bicycle Co.
Episode 5: Creativity + Innovation from any Distance
MURAL CEO, Mariano Suarez-Battan
Office culture as we knew it is gone forever. Remote work is now center-stage, and it’s not going to change any time soon. And while there are plenty of benefits (flexibility, no commute, focused environment, privacy, kitchen access, etc.) the one huge gap is the lack of a creative, collaborative environment. Screen sharing isn’t enough, so what do you do? How do you facilitate creativity and design-thinking to deliver exceptional customer experiences and stay customer-obsessed? We talked to Mariano Suarez-Battan, the CEO of MURAL, a digital workspace for visual collaboration, to find out.
Episode 4: Customer Connection Part II with Bob Furniss
Part I of our interview with Bob focused on the current state of contact centers and customer service—from customer relationships to AI to hiring—and Part II dives deep into employee culture and executive alignment, and how both can determine whether your customers stick around or take a walk and never come back.
Episode 3: Customer Connection Part I with Bob Furniss
Bob Furniss
Award-Winning Contact Center + Customer Service Expert
In Part I, we dive into the current state of contact centers and customer service. What are companies doing to stay connected with customers, especially now when their contact centers are being inundated? What technologies are out there that can help you build a successful contact center and what really is the secret sauce of a good customer service agent? Bob shares his insight and experiences with us from over 25 years of customer service and support. And don’t miss part II where we talk about the failures and pitfalls of companies who aren’t prepared to meet their customers where they are—and what you can do to build a customer-obsessed support culture in your business.
Episode 2: Remote Reality—Creating Connections in Crisis + Beyond
The COVID-19 pandemic has thrown business-as-usual out the window. Remote work is no longer a perk, but a requirement if you want to stay afloat. Eric and Erin chat with Caryn Fried, co-founder of Think It Done—a strategic consultancy that helps organizations build high-performing teams—and discuss how to stay connected and come out the other side with strong teams who trust one another to get the job done, whether they’re in the office or not.
Episode 1: What is Customer Obsession?
What is customer obsession and why does it matter? In this first episode, Eric and Erin discuss Eric’s journey to customer obsession, what customer obsession actually means, and why it’s essential for entrepreneurs and leaders who want to remain competitive and innovative.